Reprint & refund policy

Every sign is printed to your artwork and cannot be resold, so custom orders are not eligible for return or buyer's-remorse refunds once production has started. Before production begins you may cancel for a full refund. Email us and we will confirm in writing.

We reprint or refund, at your choice, when the fault is ours: printing defects such as banding, misregistration or wrong color from a correct CMYK file; wrong size, wrong sides or wrong quantity against your order; missing stakes; and signs damaged in transit.

Errors present in the artwork you submitted, including typos, wrong phone numbers, low-resolution logos and missing disclaimers, are not covered. Neither are color shifts from RGB files converted at press, or damage from installation or weather beyond normal outdoor use.

Contact us within 14 days after delivery at orders@bannerology.com with your order number and photographs of the signs and carton. We do not require you to ship signs back; photographs are enough in almost every case.

Approved reprints go on press the next business day at the front of the queue. Refunds are issued to the original payment method within five business days of approval.

There is no proof step. Your design prints exactly as shown, so check spelling and phone numbers before you order. Files go straight to press, whether you built the sign from one of our templates or uploaded your own artwork, and the file you submit is the file of record. Print quality remains ours. Artwork guidelines explain what makes a file print-ready.