Reprint & refund policy

Every sign is printed to your artwork and cannot be resold, so custom orders are not eligible for return or buyer's-remorse refunds once production has started. Before production begins you may cancel for a full refund — email or call and we will confirm in writing.

We reprint or refund, at your choice, when the fault is ours: printing defects such as banding, misregistration or wrong color from a correct CMYK file; wrong size, wrong sides or wrong quantity against your order; missing stakes; and signs damaged in transit.

Errors present in the supplied artwork — typos, wrong phone numbers, low-resolution logos, missing disclaimers — are not covered, nor are color shifts from RGB files converted at press, damage from installation or weather beyond normal outdoor use, or approved proofs that turned out to contain a mistake.

Contact us within five business days of delivery at orders@bannerology.com or (323) 555-0188 with your order number and photographs of the signs and carton. We do not require you to ship signs back; photographs are enough in almost every case.

Approved reprints go on press the next business day at the front of the queue. Refunds are issued to the original payment method within five business days of approval.

When we set up your art through free design help, the proof we email is the file of record. Read it carefully — approval transfers responsibility for content to you. Print quality remains ours. Artwork guidelines explain what makes a file print-ready.